People Operations Specialist
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Job Description
People Operations Specialist scaling employee lifecycle processes for Juno, a UK residential conveyancing law firm. Running onboarding, HRIS workflows, employee relations, and AI-enabled automation remotely.
Responsibilities:
- Take end-to-end ownership of people operations
- Build scalable people processes and systems
- Own new-starter onboarding flows, including issuing contracts, running pre-employment checks, and managing onboarding checklists
- Serve as the first point of contact for managers, resolving issues or escalating with recommendations
- Handle absence and leave administration
- Run sensitive one-to-one employee conversations with empathy
- Own the Zelt HR system and configure onboarding and offboarding workflows
- Draft and track routine employee paperwork, including changes to salary, hours, or role
- Build templates, workflows, and prompts using AI tools such as Claude
- Identify automation opportunities and support managers through light-touch training
- Turn people data into useful insights for leadership
- Work closely with the General Counsel, who is the line manager
Requirements:
- Demonstrated ownership of problems from start to finish
- Ability to handle sensitive conversations with empathy
- Ability to give honest, direct, actionable feedback
- Sound judgement on sensitive and confidential issues
- Ability to assess risk and determine when to escalate
- Hands-on experience using Claude, ChatGPT, or similar AI tools to build and improve operational processes
- Experience turning repetitive manual work into reliable, auditable, repeatable semi-automated or automated workflows
- Ideally, basic understanding of employment law
- Ideally, experience in a people team
- Ideally, recent experience in a high-growth environment
- Strong judgement, ownership, and instincts
- UK right-to-work status
Benefits:
- Employer pension contribution scheme
- Comprehensive private healthcare with Vitality
- Mental health support with Spill
- Growth Shares after your probation period
- Fully paid-for annual company weekend
- Flexible working patterns
- Full-time or part-time schedule options
- Minimum of 32 hours a week spread over four or five days
- Healthy work–life balance
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