Personal Injury Case Manager, Bilingual – Spanish, English
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Job Description
Personal Injury Case Manager managing client intake and case documentation for legal team. Coordinating communications between clients and attorneys in both English and Spanish.
Responsibilities:
- Handle incoming calls, emails, and online inquiries from prospective personal injury clients in both English and Spanish.
- Conduct initial case screenings based on the firm’s qualification criteria.
- Accurately enter and maintain client and case information in the firm’s case management system.
- Schedule consultations between qualified clients and attorneys.
- Assist with basic paralegal tasks related to personal injury cases.
Requirements:
- Fluency in both Spanish and English (spoken and written) is required.
- Previous experience in personal injury intake, legal case management, or paralegal support preferred.
- Strong communication and interpersonal skills across diverse client populations.
- High attention to detail and strong organizational skills.
- Experience using legal case management or CRM systems.
- Ability to handle sensitive information with discretion and professionalism.
- Strong follow-up skills and ability to manage multiple cases simultaneously.
Benefits:
- Health insurance
- Professional development opportunities
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