Bilingual Digital Beauty Agent (French/English) — Online/Remote
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Job Description
Online customer service agent for a well-known beauty brand responding to customer inquiries via live chat. Requires bilingual proficiency in French and English and experience in the beauty industry.
Responsibilities:
- Interact with customers via live chat to respond promptly to their questions, concerns, or issues
- Provide accurate information about products, services, and policies
- Clarify customer questions regarding orders, payments, returns, and other service-related topics
- Assist customers in selecting products by understanding their needs and recommending suitable items
- Guide customers through the online purchasing process and resolve technical issues encountered
- Handle customer complaints professionally and empathetically, aiming for effective resolution
- Escalate complex or unresolved cases to supervisors or relevant departments when necessary
- Keep a record of complaints and resolutions to help improve service quality
- Log interaction details and customer requests into the CRM or customer service software
Requirements:
- Experience with Live Chat and/or Salesforce required
- Experience in customer service or call center environments
- Experience in the cosmetics/beauty industry
- Access to a phone, computer, and internet
- Ability to work independently
- Excellent communication skills
Benefits:
- Competitive pay and online training
- Ongoing coaching and support
- Flexible schedule
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