PLADS Training Specialist, CSC Ops
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Job Description
Train employees on compliance and operational procedures for Aflac in remote or virtual settings. Responsibilities include developing training programs and assessing learning trends.
Responsibilities:
- Responsible for planning and conducting basic to intermediate classroom or virtual training courses
- Coordinates training programs, to include creating the class calendar, scheduling, reviewing, and updating lesson plans and presentation materials
- Ensures all scheduling and setup is completed for the class; prepares and distributes training aids, such as instructional materials, handouts, evaluation forms, and visual aids
- Initiates class sign-up sheets and verifies class attendance; issues class attendance certificates
- Provides input or feedback for course improvement
- Answers trainee questions during the training to enhance the learning experience
- Prepares summary assessments for management identifying learning trends
- Monitors and reviews work undertaken by project team in order to ensure appropriate use of materials, tools, equipment, or resources and adherence to schedules
- Conducts due diligence on HR processes in order to determine the risk profile in compliance with relevant regulations
- Independently collates and analyzes data using per-determined tools, methods, and formats to provide managers and HRBPs with the information required to plan and execute policies and processes
- Supports the execution of segment/ function/ BD people strategies by providing operational HR management to ensure the achievement of business goals
- Performs other duties as required
Requirements:
- Strong knowledge of regulatory compliance and internal policies, including call center and disability (LOA, STD, LTD) procedures
- Excellent interpersonal, verbal, and written communication skills across all organizational levels
- Proficiency in Microsoft Office Suite and core systems (e.g., Salesforce, ClaimVantage)
- Demonstrated ability to coach, motivate, and provide constructive feedback to others
- Project coordination and training facilitation experience
- Ability to quickly learn new products, processes, and systems
- Self-motivated and able to work independently with limited supervision
- Solid understanding of claims and customer service best practices
- High School Diploma or equivalent
- 3 or more years of related experience
- Previous experience managing claims (LOA, STD, and LTD) or an equivalent combination of education and experience
Benefits:
- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending
- Dependent care flexible spending
- Aflac supplemental policies offered at no costs to employee
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays
- Up to 20 days PTO to be used for any reason
- State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
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