Instructional Designer, Training Lead
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Job Description
Instructional Designer and Training Lead creating e-learning, instructor-led, and virtual training programs for Capitol Bridge government programs. Administering the LMS and coordinating trainer delivery.
Responsibilities:
- Provide functional leadership, coaching, and development to Eligibility and Arbitration Trainers
- Design, develop, and implement employee learning and development programs, including e-learning, instructor-led, and virtual training solutions
- Partner with stakeholders and subject matter experts to identify learning needs, define objectives, and create training content
- Translate approved workflows into role-based courses, job aids, knowledge checks, and practice activities
- Maintain document control, accessibility, version history, and publishing dates for learning assets
- Schedule sessions, manage enrollment and completion records, and support trainers during delivery
- Collect feedback and performance evidence to improve materials with Quality and lane SMEs
- Separate materials for employees and contractors where instructions or terms differ
- Administer and support the LMS, including course deployment, testing, reporting, user enrollment, and tracking
- Coordinate virtual and live training logistics, evaluate training effectiveness, and support continuous improvement initiatives
- Create facilitator guides, job aids, workbooks, assessments, and knowledge transfer documentation
- Work across the assigned lane and with Quality, Training, Compliance, Reporting, and program leadership as needed
Requirements:
- Bachelor's degree required; Master's degree preferred
- 2+ years of Learning & Development, instructional design, or LMS administration experience
- Experience designing and developing training programs and e-learning content
- Strong LMS administration experience
- Proficiency with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Canva, or similar platforms
- Portfolio showcasing instructional design or LMS-related work preferred
- Ability to perform each essential duty satisfactorily
- Must follow approved decision rights, confidentiality requirements, and escalation paths
Benefits:
- Medical, Dental, and Vision benefits available the first of the month after 30 days of employment
- Paid Holidays
- 401(k) with up to a 4% company match after six months of service
- Accrued Paid Time Off, up to three weeks per year
- Fun and professional work environment
- Strong leadership support to encourage career growth and fulfillment
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