Player Support Agent, German
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
German Player Support Agent supporting players across games, platforms, and communities for TransPerfect’s global gaming support operations. Handling tickets, investigations, escalations, and player experience targets.
Responsibilities:
- Respond to player queries through approved ticketing, chat, email, and social support channels
- Triage player issues, investigate reported problems, and follow documented steps
- Provide clear, friendly, and accurate responses in line with project guidelines
- Become familiar with supported games to better understand player issues
- Carry out account actions only where permitted by written policy and access permissions
- Document player issues, trends, bugs, and escalations in the appropriate workspace
- Escalate complex, sensitive, or high-impact issues to internal or client-side teams
- Meet agreed service level, productivity, quality, and player experience targets
- Assist with reporting by tracking information through approved platforms and spreadsheets
- Support managers and teammates with role-appropriate tasks when needed
- Maintain confidentiality, data privacy, and information security standards
Requirements:
- Excellent written and verbal communication skills in German
- Good written and verbal communication skills in English
- Genuine interest in video games across different platforms, genres, or communities
- Strong attention to detail and ability to follow documented processes accurately
- Player-focused mindset and professional approach to support
- Ability to investigate issues, identify the correct next step, and escalate when needed
- Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems
- Ability to work flexibly and collaboratively within a global team
- Quick to adapt to new games, updates, tools, policies, and workflows
- Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required
- Experience with customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools is advantageous
- Experience with Microsoft Office, Google Workspace, or similar productivity tools is advantageous
- Experience with gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces is advantageous
- Experience with live-service games, mobile games, MMOs, online games, or multiplayer communities is advantageous
- Experience working against quality, SLA, productivity, or CSAT targets is advantageous
- Additional languages are advantageous
- Ability to work remotely
- Comfortable working under a freelance contract
Benefits:
- Training on the games, tools, and workflows you will use
- Opportunities to develop skills in player support, escalation handling, reporting, and quality
- Experience working with international teams and global gaming projects
- Fast-paced, multicultural team environment
- Opportunities to grow knowledge of player experience and gaming support operations
Similar Jobs
Fund Operations, Underwriting Support Specialist
Remote specialist analyzing insurance records and supporting underwriting decisions. Managing policy onboarding, payments, data quality, and investor reporting for longevity funds.
Login-out/Sample Management Staff, Customer Service, Hardline
Sample management staff handling laboratory testing samples for Eurofins’ scientific testing services. Managing eLims records, storage, transfers, and customer-service coordination.
Player Support Agent, German
Freelance German Player Support Agent assisting players across global video game communities. Handling tickets, investigations, escalations, and support reporting remotely.
Customer Care Representative
Customer Care Wizard supporting SolarBalls fans with orders, shipping, and ticket resolution. Managing Shopify support and fulfilment coordination for Telos Media’s e-commerce brand.
Customer Service Representative
Customer Service Representative answering healthcare benefits and claims questions for Point C, a self-funded benefits administrator. Handling high-volume calls and coordinating claim adjustments remotely.
Working Student, Customer Happiness, 10–15 hours per week
Customer Happiness Agent für Momenteries persönliche und nachhaltige Printprodukte. Bearbeitung von Kundenanfragen, FAQ-Pflege und Optimierung der Customer-Service-Prozesse.
Customer Service Representative
Remote customer service representative supporting Power Finance Texas customers with loans, payments, and account inquiries. Resolving issues and maintaining accurate records through phone, email, and digital channels.
Customer Service Representative
Remote Customer Service Representative serving John Hancock policyholders, agents, and advisors. Handling high-volume inquiries across calls, email, and chat for a financial services company.
Customer Support Agent
Customer Support Agent handling delivery tickets and exception workflows for Parsel’s logistics platform. Resolving issues quickly while meeting response, SLA, and CSAT targets.
Customer Support Specialist, Japanese
Japanese Customer Support Specialist supporting Fintokei’s fintech trading service. Handling multilingual client inquiries, platform issues, product testing, and administrative records remotely.
Customer Service Representative
Remote Customer Service Representative retaining DIRECTV customers through consultative support. Resolving complex service and technical issues while recommending products and services.
Associate Manager, HME Customer Service
Associate Manager overseeing Banner Health’s HME customer service center. Supervising teams, monitoring call operations, and improving healthcare support workflows.
Dutch-Speaking Customer Support Specialist
Dutch-speaking remote customer support specialist serving customers from Portugal. Providing professional assistance and resolving service-related customer enquiries.
Atención al Cliente – Part Time
Agente de atención al cliente remoto para GEA, empresa de servicios asistenciales presente en 16 países latinoamericanos. Atendiendo clientes en turno matutino de media jornada.
Customer Care Representative
Remote Customer Care Representative answering disability and leave-management claims questions for The Hartford insurance company. Initiating claims and documenting customer information while delivering empathetic service.
Customer Experience Specialist
Customer Experience Specialist handling high-volume customer enquiries for HSS Training, a UK and Ireland health and safety training provider. Maintaining accurate bookings and delivering outstanding service.
Customer Care Analyst – Operations
Analyste Customer Care chez Green-Got, institution financière française à impact. Accompagnement des membres, support opérationnel et amélioration des produits et processus.
Italian Speaking Customer Support
Italian-speaking remote customer support expert for Nestlé’s food and beverage products in Bosnia and Herzegovina. Advising customers by phone, email, and chat as a certified Coffee Specialist.
CPC Processor, Customer Support
CPC customer support processor handling healthcare release-of-information inquiries for Datavant, a healthcare data collaboration platform. Resolving calls, documenting cases, and maintaining confidentiality remotely.
Customer Support Specialist – E-Commerce, English
English-speaking customer support specialist answering e-commerce inquiries and interviewing customers. Conducting a six-week US market test to inform expansion decisions.