Portfolio Manager
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Job Description
Portfolio Manager for T-Park business unit at Towne Park responsible for financial performance and client satisfaction. Leading operations and nurturing client relationships across multiple sites.
Responsibilities:
- Direct accountability for the T-Park business unit within Towne Park
- Responsible for the portfolio’s performance for financial and client satisfaction/retention objectives
- Initiates and nurtures all site level client relationships leading to client satisfaction, retention and promotion
- Partners with the sales team on ownership of corporate level client relationships
- Prepares for and conducts monthly business review meetings with corporate and hotel level clients
- Actively manages plans for maximizing client and Towne Park financial success and for achieving “client promoter” status at all locations
- Understands and drives business metrics and performance measurements
- Maintains a detailed technical understanding of all aspects of the T-Park platform
- Direct accountability for the performance of 100+ T-Park locations to budget
- Responsible for collecting data from hotel clients to rhythmically update forecasting
- Maintains regular contact with the parking systems team to ensure new sites open on time and transition customers to the T-Park portfolio post go live
- Works directly with T-Park sales team and Towne Park’s global commercial team to aid in the new business development effort
Requirements:
- Bachelor’s degree from a four-year college or university preferred
- Minimum of three (3) years, preferably five or more (5+) years of parking operations management experience or parking technology experience
- Multi-unit oversight responsibility highly preferred
- Extensive understanding of parking technology and remote oversight of distributed operations
- Previous P&L and income statement responsibility for a multi-unit organization
- Extensive knowledge in technology, operations, finance/analytics, client relationship management
- Computer proficiency and technical aptitude with MS Office (Excel, Word, PowerPoint and Outlook)
- Conceptual understanding of database architecture and business analytics (Power BI)
- Extensive experience with parking point of sale technology, project management software (Smart Sheet) and various technology applications
- Written and verbal communication skills to effectively address all levels of individuals.
Benefits:
- Employees are eligible to enroll in medical, dental, and vision insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Telemedicine benefits
- Company-paid basic life and AD&D insurance
- Short-term and long-term disability
- 401k retirement savings plan
- Paid Time Off accrual of 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year
- 6 paid holidays throughout the year
- Up to 4 paid floating holidays per calendar year
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