Product Designer
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Job Description
Product Designer responsible for complex workflows and user research for denial prevention platform. Collaborating with Product and Engineering teams to enhance user experience and operational efficiency.
Responsibilities:
- Design end-to-end product experiences for complex denial prevention workflows – pattern review, rule recommendation, rule enablement, and outcome monitoring
- Create wireframes, user flows, prototypes, and high-fidelity designs that balance usability with clinical and operational complexity
- Plan and conduct user research independently – including interviews, usability testing, and feedback synthesis – to inform and validate design decisions
- Design data visualizations that communicate denial patterns and actionable insights clearly to non-technical users
- Work embedded with Product and Engineering to iteratively deliver and refine solutions
- Translate ambiguous product requirements into user-centered designs with clear rationale
Requirements:
- 3+ years of experience as a Product Designer in B2B SaaS or healthcare environments
- Strong portfolio demonstrating complex workflow design and data visualization – ideally in operational or analytics-driven products
- Demonstrated experience conducting user research independently – not just participating in it
- Ability to move fluidly from concept to high-fidelity prototype
- Strong collaboration skills with engineers and product managers in agile teams
- Comfortable operating with ambiguity and limited design infrastructure
- Willing to work as a 1099 Contractor
- Experience designing healthcare, RCM, or clinical decision support products (Preferred)
- Familiarity with denial management, claims workflows, or payer operations (Preferred)
- Strong systems thinking – able to design individual screens with the full workflow in mind (Preferred)
- Excellent communication and storytelling skills – can present and defend design decisions clearly (Preferred)
Benefits:
- Agile Mindset – We adapt and pivot with purpose.
- Relentless Resourcefulness – We find solutions, no matter the challenge.
- Raise Your Hand – We step up, own it, and contribute.
- Only What Matters – We simplify and focus on what drives impact.
- We Do Hard Things Together – We solve tough problems as a team.
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