Product Operations Manager – SaaS
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Job Description
Product Operations Manager leading enterprise client relationship for a B2B SaaS platform. Driving account success with a focus on a globally recognized name in US sports.
Responsibilities:
- Drive the account forward daily by identifying and resolving issues proactively
- Collaborate with product, engineering, delivery, and operations teams
- Own account planning: roadmap, renewals, expansions
- Serve as the main contact for the client’s executives
- Make client reporting actionable and effective
- Handle incidents and escalations calmly
Requirements:
- 3+ years managing enterprise client relationships
- Strong interest in basketball
- Ability to work across teams effectively
- Critical thinking about client needs
- Comfort in working US Eastern Time hours
- Sharp communication skills
Benefits:
- 33 Days Paid Leave and Benefits
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