Product Operations Manager – SaaS
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Job Description
Product Operations Manager for a SaaS company managing enterprise clients in basketball and other sports. Leading cross-functional teams to drive account success and ensure client satisfaction.
Responsibilities:
- Drive the account forward every day
- Pull together product, engineering, delivery and operations
- Ensure quality and substance of what is shipped to the client
- Main point of contact for the client
- Own account planning: roadmap, renewals, expansions
- Handle incidents and escalations calmly
Requirements:
- 3+ years managing enterprise client relationships
- Ability to work US Eastern Time hours with reliable internet
- Genuine interest in basketball
- Critical thinking about client needs
- Comfortable working across teams without formal authority
- Sharp communication skills
Benefits:
- Fully remote working!
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