Product Training Specialist
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Job Description
Product Training Specialist responsible for training and support on i-Vu solutions at Carrier. The role requires travel across North America and is centered around HVAC training and development.
Responsibilities:
- Provide training and support to develop and grow Carrier distribution throughout North America
- Require travel (1-2 weeks a month) to Carrier Distributors to educate their employees and customers on the design, installation, and maintenance of the i-Vu® solutions we offer
- Conduct training at the Training Center in Kennesaw, GA for the Carrier channel
- Perform training for various levels of users, installers, and engineers of Carrier’s i-Vu® control system, hardware, and software
- Create an open learning atmosphere for students of all HVAC, DDC, and energy management levels
- Comprehend and develop task-based exercises around highly technical content
Requirements:
- High School or GED
- 1+ years of experience in presenting, educating, or training in a technical industry
- 1 week travel per month within the United States
- Valid Driver License
- Training experience in HVAC, Building Automation Systems, or DDC (Direct Digital Controls) field
- Understand the equipment used in a control system i.e., Hardware, Networks and Software and comfortable with technical subject matter
- Understand mechanical, electrical, and lighting systems that commercial controls would interact with
- Demonstrated experience in hosting complex learning solutions
- English written and verbal communication skills
- Spanish or French will be an advantage
- Professionalism and credibility
- Problem-solving and business acumen skills
- Consulting capability with solid interpersonal, presentation and facilitation skills
- Coaching and mentoring others and challenge/influence peers and customers
- Understand instructional design theories, methodologies and best practices; i.e., interactive teaching methods and speak proficiently to an audience
- Proficiency in Microsoft Office (Word, PowerPoint, Excel, SharePoint)
- Project management skills and deadline orientated
- Utilize Learning Management Systems (LMS) for eLearning distribution
- Carrier i-Vu® or Automated Logic WebCTRL® product specific knowledge and application knowledge
Benefits:
- Health Care Benefits : Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability : Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
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