Professional Services Engagement Manager

Posted 23hrs ago

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Job Description

Engagement Manager shaping professional services engagements to create strong customer partnerships at GitLab. Scoping outcomes to turn complex initiatives into measurable business outcomes.

Responsibilities:

Conducting discovery and structuring outcome-oriented professional services engagements that align GitLab capabilities with customer business outcomes
Partnering with account executives, solutions architects, and delivery stakeholders to turn DevSecOps and platform adoption initiatives into clear, actionable proposals and statements of work
Perform discovery with account teams and customers to understand current capabilities, constraints, and desired business outcomes.
Design standard and custom services proposals aligned to customer goals, clear success measures, and implementation needs.
Build and present scoped services engagements and packaged solutions to customers and internal stakeholders to gain alignment and move opportunities forward.
Guide customers and account teams through services value, commercial terms, agreements, and the quote and order process to support deal closure.
Coordinate with Professional Services Operations and delivery partners to align staffing, skillsets, language, and time zone coverage for each engagement.
Address pricing and implementation objections, and identify engagement and delivery risks early to keep opportunities progressing.
Meet assigned financial targets and maintain an accurate services forecast using Salesforce and Clari.
Build strong cross-functional relationships, provide responsive support to internal and customer stakeholders, and relay customer trends to improve services offerings and the customer journey.

Requirements:

Experience with professional services selling processes, including discovery, scoping, proposal development, and the fundamentals of commercial structuring.
Experience using Salesforce for opportunity management, forecasting, and quoting.
Experience working in a pre-sales setting and helping develop statements of work for implementation projects.
A working understanding of the software development lifecycle, DevOps practices, and cloud transformation efforts, with the ability to relate technical solutions to business outcomes.
Strong communication and stakeholder management skills, with the ability to build strong working relationships with account teams and customer stakeholders.
Developing facilitation, negotiation, and problem-solving skills, along with the judgment to know when to consult more experienced team members.
Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and execution.
The ability to work effectively with minimal supervision in a fully remote, asynchronous environment while managing multiple opportunities and maintaining accurate forecasting.