Professional Services Solution Architect
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Job Description
Professional Services Solution Architect at 8x8 crafting unique solutions for business customers. Designing customized communication solutions using UCaaS, CCaaS, and CPaaS technologies.
Responsibilities:
- Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities
- Collect project requirements from customers through remote interviews
- Create SOWs, including cost estimates, based on customer requirements
- Work with development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd party software development tools as required
- Design and prototyping software development projects as required and be responsible for the quality of work produced
- Help to manage the customer’s deployment of 8x8 services and solutions as specified in SOW
- Present 8x8 services and customized solutions to customers, including executives and end-users
- Meet or exceed P&L goals for professional services
Requirements:
- Knowledge in web application architecture and technologies
- Database experience such as SQL Server, Oracle or MySQL
- Unified Communications, VOIP, and Contact Center technologies
- Integrations between communications platforms and third-party applications using Rest APIs
- Experience in PS consulting, sales engineering, and/or technical project management position for a vendor’s telecom, cloud services, and/or contact center services
- Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS)
- Programming experience with any of these – PHP, Python, .NET
- Bachelor’s degree in a technical field and/or comparable industry certifications and experience
- 5+ years experience in customer facing roles
- Excellent verbal and written communication skills for all levels of the organization including executive level
- Strong organizational and time management skills
- Team player who can make a difference
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonuses
- Stock options
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