Senior Director, Solutions Engineering
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Job Description
Director of Solutions Engineering leading a team to connect global organizations with intranet software. Responsible for driving revenue growth through technical alignment and customer solutions.
Responsibilities:
- Lead and expand a high‑performing team responsible for serving as the critical technical conduit between Sales and Product organizations.
- Guide, mentor, and inspire a talented group of Solutions Engineers while establishing vision, structure, and best practices.
- Ensure Interact consistently achieves the technical win—crafting compelling solution narratives, elevating demo‑to‑close experience, and deeply aligning our platform’s capabilities with evolving needs of Mid‑Market and Enterprise customers.
- Partner closely with cross‑functional leaders to translate customer challenges into actionable product insights.
- Shape go‑to‑market strategy and empower the team to deliver exceptional value throughout sales cycle.
Requirements:
- Over 3 years of demonstrated success leading high‑performing Solutions Engineering, Pre‑Sales Engineering, or Technical Consulting teams, consistently driving strong technical win rates and supporting overall revenue growth.
- Proven track record operating in B2B SaaS and technology sales environments, successfully navigating mid‑market and enterprise sales cycles in partnership with commercial leadership.
- Strong hands‑on technical capability across HTML, CSS, JavaScript (ES6+), and modern front‑end libraries such as React or Vue, enabling rapid creation of high‑impact demo widgets, prototypes, and UI mockups.
- Deep SQL and database experience, including writing complex queries, managing relational databases (PostgreSQL, MySQL, SQL Server), seeding data, and maintaining reliable demo/sandbox environments.
- Comfortable navigating full application codebases to troubleshoot issues, trace logic, extract insights, and answer technical questions without relying on Engineering.
- Skilled in evaluating third‑party APIs, building integration prototypes, validating endpoints, and delivering clear documentation or PoCs to accelerate technical validation.
- Comprehensive understanding of complex enterprise sales cycles, with a strong ability to lead technical discovery, solution alignment, and pre‑close validation across diverse stakeholder groups.
- Highly effective at delivering compelling, value‑anchored technical demonstrations to C‑level executives, IT leaders, and technical evaluators, influencing deal direction through clarity and insight.
- Experienced in managing SE teams toward exceeding technical KPIs, improving demo quality, and strategically supporting quota‑carrying teams.
- Thrives in fast‑paced, evolving environments with a flexible, solutions‑oriented leadership style and a strong bias toward action.
- Strong understanding of enterprise IT architecture, security frameworks, SSO/SAML/OAuth, data residency requirements, and compliance standards such as SOC 2, ISO 27001, and GDPR.
- Familiarity with intranet/employee‑experience platforms, internal communications tools, and adjacent enterprise SaaS categories.
- Knowledge of HR systems (HRIS, Active Directory/Entra ID, identity providers) and their integration patterns within broader enterprise software stacks.
- Proficiency with core sales and GTM tooling such as Salesforce, Outreach, Gong, and CRM best practices.
- Skilled in enterprise sales methodologies including MEDDIC, Sandler, and Challenger, applying structured qualification and stakeholder alignment.
- Strong commercial acumen with the ability to map technical capability directly to ROI, strategic value, and competitive differentiation.
- Technically fearless and willing to dive hands‑on into code editors, environments, logs, and scripts to unblock deals and support the team.
- Builder mentality with a habit of creating custom assets, demos, or fixes rather than waiting on cross‑functional support.
- Consultative and structured problem‑solver with the ability to translate complex requirements into achievable and compelling technical solutions.
- Excellent communication skills, capable of switching seamlessly between deep‑dive architecture discussions and high‑level business value conversations.
- Coachable, ambitious, and committed to continuous development across both technical and commercial domains.
- High EQ and situational awareness, adept at reading stakeholder dynamics and adjusting strategy accordingly.
- Strong discipline in prioritisation and qualification, including the ability to walk away from low‑value opportunities when appropriate.
- Takes full ownership of demo infrastructure, trial performance, environment readiness, and overall technical excellence across the sales motion.
Benefits:
- 25 Holidays/PTO (with the option to buy and sell additional days)
- 401K contributions after 3 months service
- Company healthcare plans or 3rd party reimbursement
- Voluntary Dental, Vision and Life Cover
- Flexible Saving Account
- Employee Discount and Reward Program
- Reimbursement for use of personal mobile phone
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