Program Manager
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Job Description
Program Manager overseeing Central Ops for AI-powered logistics and marketplace platform. Driving KPI governance, incident management, and cross-functional program execution.
Responsibilities:
- Owns the Central Ops operating cadence and cross-functional execution system
- Drives KPI governance, weekly business reviews, incident-to-RCA-to-CAPA flow, and ensures work lands in ClickUp with clear owners and due dates
- Run the weekly KPI operating rhythm: rollups, trend reviews, actions, CAPA tracking, and follow-through
- Operate the incident and escalation pipeline: intake, triage routing, RCA facilitation, CAPA creation, due dates, and closure verification
- Maintain the Central Ops “system of record” hygiene in ClickUp: standardized templates, status definitions, required fields, and tagging discipline
- Coordinate cross-department programs that reduce ops load and increase first-time success
- Publish leadership-ready weekly reads: what moved, why it moved, what we are doing next, and what is blocked
Requirements:
- 4 to 8 years in ops program management, marketplace ops, or service ops
- Strong incident management, root cause facilitation, and CAPA discipline
- Deep comfort with ambiguity and driving alignment without authority
- Non-negotiable traits Relentless follow-through, escalation early, and clarity over comfort
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