Project Engineer
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Job Description
Technical Support Engineer providing enterprise-level technical support via various channels. Responsibilities include troubleshooting, escalating issues, and ensuring customer satisfaction.
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Study, diagnose, troubleshoot and recognize solutions to solve customer issues
- Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
- Provide timely and detailed feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
Requirements:
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Basic knowledge of Unix/Linux systems, utilities, and scripting
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