Project Manager, Customer Success – AI & E-Commerce
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Job Description
Project Manager collaborating with Customer Success Managers for enterprise initiatives in AI-powered e-commerce. Coordinating projects and managing enterprise customer accounts within a distributed global team.
Responsibilities:
- Partner with Customer Success Managers to support a portfolio of enterprise accounts
- Translate account success plans into structured project plans, timelines, and milestones
- Coordinate onboarding, feature launches, optimizations, and expansion initiatives
- Facilitate kickoff calls, status meetings, and working sessions
- Track risks, blockers, and action items, driving accountability to resolution
- Coordinate across Product, Engineering, Data, and Support teams
- Ensure smooth handoffs between Sales, Customer Success, and Delivery
- Maintain clear communication with customer stakeholders regarding timelines and dependencies
- Support QBR preparation, milestone tracking, and follow-ups
- Improve project management templates, tools, and delivery processes
- Track operational metrics such as time-to-value and milestone completion
- Contribute to scaling Customer Success operations as the company grows
Requirements:
- 4+ years of experience as a Project Manager in SaaS or technology environments
- Experience working with post-sales customers in partnership with Customer Success teams
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Proven ability to manage multiple projects and stakeholders simultaneously
- Comfortable working remotely with distributed global teams
- Nice-to-Haves
- Experience in enterprise SaaS, e-commerce, martech, or analytics platforms
- Familiarity with AI-enabled products (no deep technical background required)
- Experience using project management tools such as Asana, Jira, Monday, or Smartsheet
- PMP, CSM, or similar project management certification
Benefits:
- USD compensation
- 100% remote.
- ****This position is for LATAM-based applicants.***
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