Promotional Order Specialist
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Job Description
Promotional order specialist managing end-to-end customer orders for DCX, a BPO serving U.S. small and medium-sized businesses. Coordinating suppliers, clients, production proofs, and order records.
Responsibilities:
- Enter orders and handle the end-to-end process until the order reaches the customer.
- Communicate order status and production schedule changes with manufacturing suppliers, sales representatives, and clients.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Work with suppliers and the internal team on order issue resolution.
- Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems.
- Maintain up-to-date records of customer interactions, transactions, comments, and complaints.
- Document all order-related activities in various systems and maintain order status updates in company internal software.
- Follow communication procedures, guidelines, and policies.
- Perform ad hoc tasks aligned with the role.
Requirements:
- Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
- 1-2 years of direct Promotional, Customer Service, or Order Management role.
- Strong verbal, written, and English communication skills.
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
- Proficient in both Microsoft and Google applications.
- Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
- Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
- Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.
- Customer orientation and the ability to adapt to and respond to diverse types of characters.
- Familiarize yourself with CRM systems and practices.
- Strong customer service orientation.
- Excellent problem-solving and analytical skills.
- Strong organizational and time management skills.
- Ability to function well in a high-paced and at times stressful environment.
Benefits:
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
- Industry-leading salary packages
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