Property Management, Business Operations Virtual Assistant
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Job Description
Remote virtual assistant supporting property management and Turo car-rental operations. Handling communications, contractor coordination, records, scheduling, and workflow improvement.
Responsibilities:
- Communicate with tenants, contractors, municipalities, and other business contacts via phone, text, and email
- Track outstanding operational tasks and follow-ups
- Coordinate contractor workloads
- Follow up with contractors and clients via phone, messaging, video, photos, and other channels
- Verify completed work and maintain proof-of-work records
- Maintain organized property and operational records
- Follow detailed client-provided procedures and workflows
- Manage routine Turo customer communication
- Communicate with Turo support when necessary
- Assist with rental scheduling and customer workflows
- Support the transition to a dual technology stack using Turo and a private rental platform
- Follow up with clients and pitch the transition to the private rental platform
- Maintain accurate rental and customer information
- Work across existing and newly implemented business applications
- Use remote desktop systems when required
- Maintain organized records, trackers, and communications
- Use AI tools such as Claude or similar platforms to improve recurring workflows
- Identify repetitive tasks that can be streamlined or automated
- Learn new systems and processes as the business expands
- Proactively suggest business and process improvements to support business growth and operational efficiency
- Deliver professional, task-specific services according to agreed timelines, guidelines, and deliverables
Requirements:
- Previous business support, operations, executive assistant, or customer service experience required
- Property management or real estate experience is a strong plus but not required
- Turo, car rental, or transportation experience is a plus
- Strong phone, SMS, WhatsApp, and email communication skills
- Experience coordinating contractors or service providers preferred
- CRM and business software experience required
- AI/LLM experience strongly preferred
- Strong ability to learn complex client-specific processes
- Ability to navigate and/or willingness to learn Facebook, Instagram, and TikTok business tools
- Excellent spoken English with a native or near-native accent required
- Comfortable communicating with U.S.-based tenants, customers, contractors, and government offices
- Highly organized and dependable
- Strong executive assistant / operations mindset
- Self-motivated and eager to learn new technology
- Comfortable using AI tools or highly motivated to learn
- Interested in a long-term growth position rather than short-term VA work
- Capable of taking on increasing responsibility over time
- Microsoft Office / Google Workspace knowledge required
- Google Voice / VoIP systems knowledge required
- TeamViewer / remote desktop tools knowledge required
- AI tools such as Claude / ChatGPT knowledge required
- Property management / business operations platforms; client training provided
- Turo preferred; training provided
- Availability for 20 contracted hours per week
- Availability Monday through Friday
- Ability to work the specified EST shifts, with combined training from 4–8 AM EST during the first 3–4 weeks
- Must work as an independent contractor under a Master Services Agreement and Statement of Work
Benefits:
- Competitive rates
- Weekly payments
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- Potential progression from part-time to full-time based on performance and business growth
- Long-term growth and potential advancement into leadership responsibilities
- Remote work
- Independent contractor engagement
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