Provider Engagement Manager
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Job Description
Provider Engagement Manager helping to improve provider satisfaction and performance in healthcare with Vatica. Collaborating with practices to enhance quality and engagement in the health program.
Responsibilities:
- Collaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships.
- Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfaction.
- Proactive identification of performance improvement opportunities through analysis and discussion with subject matter experts; influence provider behavior to achieve key performance metrics.
- Develop effective improvement plans for practices that are not meeting performance goals.
- Improve the rate of active participation among all contracted practices, at the individual provider level.
- Contribute to the achievement of 99%+ provider retention year-over-year.
- Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers’ questions and concerns are addressed in a timely manner.
- Contribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parameters.
- Leverage technology, and best practices, to deliver provider-centric service.
- Receive, assess, and research all questions, concerns and complaints received from contracted practices. Work cross functionally to research concerns and complaints and achieve “win-win” results for practices, clients and Vatica.
- Immediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaints.
- Fully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate).
- Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs.
- Support interdepartmental projects.
- Contributes to, and executes, all responsibilities assigned to this role.
Requirements:
- Minimum of three years of provider account management or liaison/engagement and a Bachelor’s degree; experience at a health system or other healthcare setting.
- Ability to actively engage and influence behavior on all levels, i.e. C-Suite, providers, office staff
- Demonstrated proficiency increasing provider engagement.
- Excellent customer service and problem-solving skills.
- Excellent presentation and communication skills (verbal and written) in both remote and in-person environments.
- Keen attention to details; ability to follow verbal and non-verbal cues.
- Ability to learn quickly, adapt and succeed in a fast-paced organization.
- Ability to demonstrate a high degree of sound judgment and resiliency.
- Ability to work independently in a remote environment.
- Comfortable with ambiguity and pivoting to support changing market needs.
- Excellent organizational skills with the ability to multi-task.
- Up to 25% travel required.
- Strong knowledge/experience in Value Based Care arrangements (Preferred)
- Experience working with health systems, provider practices, provider enablers payers, ACOs and “payviders” (Preferred)
- Proficiency in Microsoft Suite including Excel and data visualization tools such as Power BI (Preferred)
- Strong knowledge/experience with Quality, Risk Adjustment and Medicare HEDIS/Stars Programs (Preferred)
- Experience working in a CRM such as Salesforce (Preferred)
Benefits:
- Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
- Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
- 401k plans– we want to empower you to prepare for your future
- Room for growth and advancement- we love our employees and want to develop within
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
- Excellent PTO policy (everyone deserves a vacation now and then)
- Great work-life balance environment- We believe family comes first!
- Strong supportive teams- There is always a helping hand when you need it
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