Public Affairs Advisor, Public Relations
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Job Description
Public affairs advisor handling complaints, media relations and reputation management for Desjardins, North America's largest cooperative financial group. Developing policies, recommendations and action plans for external audiences.
Responsibilities:
- Maintain the organization’s image and promote policies and programs for external audiences through public relations, media relations, lobbying and institutional affairs
- Handle complaints to improve strained relationships with members/clients and protect the organization’s reputation and brand image
- Advise and assist clients and partners as part of complaint resolution interventions
- Support more experienced professionals and help institute tools for the line of work
- Help develop recommendations, solutions and action plans based on organizational objectives and priorities
- Conduct research and preliminary analysis and develop initial outlines of tools and processes
- Handle information requests and complaints from members, clients and organizational sectors according to complaint handling policies and processes
- Diagnose issues, challenges and needs to determine target outcomes
- Help develop and implement objectives, solutions, policies, programs and action plans
- Analyze data and issues, assist with studies, develop recommendations and prepare reports
Requirements:
- Bachelor's degree in a related field
- A minimum of one year of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English
- Ability to handle public affairs, public relations, media relations, lobbying and institutional affairs
- Analytical skills and extensive knowledge of the line of business
- Interpersonal savvy and ability to interact with stakeholders across fields
Benefits:
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
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