Readiness Program Manager
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Job Description
Readiness Program Manager responsible for driving support readiness systems and AI integration at Zapier. Ensure cohesive knowledge transfer for product launches and enhancements while optimizing training initiatives.
Responsibilities:
- Support Readiness drives scalable, AI-driven systems and frameworks for product launches.
- Ensure readiness, knowledge, and training operate cohesively for customer experience.
- Own training framework and partner with Tech Leads for coordination and development.
- Implement AI-driven frameworks for streamlined readiness access and tracking.
- Gather insights from support teams and manage readiness initiatives based on feedback.
- Collaborate with cross-functional teams for end-to-end product feature readiness.
Requirements:
- 5+ years of experience in Program Management, Enablement, or Knowledge/Change Management (ideally within a Support or Operations org).
- Proven ability to manage complex, cross-functional initiatives with multiple stakeholders and dependencies.
- Strong understanding of product readiness, enablement strategy, and knowledge management principles.
- Experience designing and managing new hire training or onboarding frameworks.
- Excellent communication and relationship-building skills — able to navigate ambiguity and drive alignment across diverse teams.
- Ability to scale processes, frameworks, and generate resources using AI and automation.
- Data-driven mindset: able to define, track, and interpret success metrics that demonstrate readiness impact.
- Comfortable working autonomously in a remote, fast-paced environment.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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