Regional Service Director
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Job Description
Regional Service Director responsible for overseeing capital improvements and maintenance programs for MAA properties. Evaluating performance and collaborating with community leaders and contractors to ensure quality service.
Responsibilities:
- Evaluates all preventive maintenance, routine maintenance, market ready programs, and all other maintenance programs on each property.
- Responds to issues as requested by the Director of Property Management Operations, Director of Maintenance or the Regional Director of Operations and Area Leaders for resolution of issues.
- Assists Community Leaders with interviews and testing of Lead Service Technicians.
- Assists Community Leaders with orientation training of Lead Service Technicians and training of other maintenance personnel.
- Assists property staff in coordination of contract and in-house labor in case of an emergency.
- Provides information to Community Leaders and Area Leaders for competitive pricing of goods and services.
- Conducts quarterly maintenance audits of all properties in the defined region.
- Documents the above conditions on the maintenance audits and make notes for the preparation of the Capital Improvements Budget.
- Advises the Community Leaders of any items noted on the inspection forms.
- Assists Community Leaders with the preparation of the budget for maintenance parts and replacement accounts.
- Identifies and prepares budgets for future years’ capital improvements.
- Verifies all capital improvements budgeted for are necessary.
- Writes specifications for all necessary projects.
- Solicits bids from qualified contractors for specified projects.
- Writes contracts and schedules work to be done with the Community Leader and the Contractor.
- Inspects work and verifies performance as described in the specifications.
- Tracks progress of all capital improvements and submit the Capital Project Status Report to the Director of Physical Assets and other capital improvement-related members of Mid-America’s management team.
- Assists with due diligence inspections on potential acquisition properties.
- Performs other related duties as assigned to meet the needs of the business.
Requirements:
- High school diploma/GED
- Three years as a maintenance supervisor in a multi housing setting or a similar type of position.
- Experience and/or training in HVAC repair and installation and at least a working knowledge of the following: appliance repair, plumbing, carpentry, roofing, electrical work, carpet laying, painting, drywall, and the general knowledge required to read, write, and evaluate specifications and contracts for capital projects.
Benefits:
- N/A
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