Relationship Manager
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Job Description
Relationship Manager representing Sysco for business-to-business relationships in South Texas. Responsible for managing multiple contract accounts and achieving service level targets with customer satisfaction.
Responsibilities:
- The Relationship Manager is responsible for representing the Sysco service model for contracted customers supporting headquarter business-to-business relationships and will be predominantly customer facing.
- Will require up to 10% travel and face to face interactions with the customers based on need.
- Accountable for delivering and coordinating service expectations within the defined service model.
- Responsible for managing multiple contract-accounts on behalf of Sysco.
- Represents Sysco as the face-partner for headquarter service relationships specifically for contracted account needs.
- Responsible for achieving service level targets and customer satisfaction objectives while adhering to standard processes.
- Assists in the set-up and maintenance of accounts; including the creation of order guides, new account applications, setting up substitution rules, creating charts, establishing order/delivery schedules, implementing customer/vendor agreements, creating files, and coordinating with cross-functional departments in order to meet expectations.
- Takes corrective action, as needed, to retain accounts and improve customer satisfaction.
- Communicates to all levels of the organization (internal) as well as all levels of customer organization (external) as needed to ensure a successful and profitable customer relationship.
Requirements:
- High School Diploma/GED
- 3 years experience managing/servicing multiple accounts
- Familiarization with Sysco service capabilities.
- Ability to read, analyze, and interpret quantitative and qualitative information.
- Ability to create and present information for different stakeholders.
- Excellent organizational and project management skills.
- Ability to autonomously deliver multiple initiatives for multiple customers.
- Ability to identify root causes to solve complex problems.
- Knowledge of MS Office software including Excel, Word, PowerPoint, and Outlook.
- Understanding of Sysco's key business metrics.
- Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state, and federal regulations.
Benefits:
- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
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