Junior Technical Writer
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Job Description
Junior Technical Writer creating product guides and self-help articles for Malwarebytes’ cybersecurity, privacy, and identity protection products. Collaborating with support, engineering, and product teams.
Responsibilities:
- Work with Malwarebytes product managers, engineers, and technical support agents to create product guides and self-help articles for customers
- Deliver high-quality documentation that is clear, concise, and technically accurate
- Follow best practices to ensure documentation meets standards for quality, graphics, format, and style
- Collaborate with subject matter experts to identify and create content to improve issue resolution and customer satisfaction
- Contribute to a strong knowledge-sharing community within support
- Work with support, engineering, and product management teams to gather data and information
- Review documentation for accuracy, consistency, quality, and SEO optimization
Requirements:
- Bachelor's degree in English, Communications, or a related field OR equivalent experience
- 0 - 3 years of experience in a technical communication role
- Experience writing for SaaS, mobile, and desktop B2C companies or products
- Knowledge of AI
- Self-starter who isn't afraid to ask for help and questions
- Self-motivated, with the ability to prioritize, meet deadlines, and manage changing priorities; ability to work under pressure
- Excellent editing, writing, and communication skills
- Experience writing content for both home and business users, and Windows, macOS, iOS, and Android systems
- Knowledge of cybersecurity trends and topics
- HTML and CSS skills
- Search engine optimization experience
- Comfortable creating clean, on-brand graphics and screenshots to support written documentation
- If located in the US, ability to work earlier hours to accommodate the Europe time zone
Benefits:
- Comprehensive medical, dental, and vision insurance coverage
- Employee Referral Bonus Program
- Wellness programs
- 401k and employer matching for (US Employees)
- Comprehensive Time Off policy
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