Technical Writer – Instructional Design
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Job Description
Technical Writer and Instructional Designer creating SAP training materials for C5MI consulting clients. Documenting business processes, user procedures, and learning content for diverse audiences.
Responsibilities:
- Collaborate with subject matter experts to gather information and document requirements for instructional solutions
- Communicate with team members and stakeholders to clarify technical concepts and confirm content accuracy
- Develop training content including user guides, job aids, quick reference cards, and presentation materials
- Document SAP business processes, workflows, user actions, and system procedures using established templates and standards
- Capture and incorporate screenshots, diagrams, and process flows
- Participate in designing interactive instructional activities and exercises for new SAP users
- Follow style guides, version control practices, and review cycles; submit drafts to the lead instructional developer
- Evaluate and update documentation and training materials based on user feedback, system changes, and effectiveness reviews
- Support training-session preparation and logistics, including materials, training environments, and attendee resources
- Participate in quality assurance activities and protect sensitive information in accordance with security policies
Requirements:
- Bachelor's degree in English, Communications, Instructional Design, Education, or a related field, or equivalent experience
- 1-3 years of relevant experience with a Bachelor's degree, or 2-3 years of relevant experience without a Bachelor's degree; internships, apprenticeships, and military experience count
- Experience or coursework in instructional design, technical writing, or graphic design
- Strong written and verbal communication skills, with attention to detail, accuracy, and consistency
- Working knowledge of Microsoft Word, PowerPoint, and Excel
- Ability to learn quickly and adapt to new technologies, systems, and processes
- U.S. citizenship required
- Must be able to obtain and maintain an active government clearance
- Nice to have: 1+ year of experience working with SAP applications (SAP ECC or SAP S/4HANA)
- Nice to have: Familiarity with ADDIE and adult learning principles
- Nice to have: Experience with SAP Enable Now, Articulate 360, Camtasia, or Snagit
- Nice to have: Experience creating visual content with Microsoft Visio or Adobe Creative Cloud
- Nice to have: Experience supporting training or enablement in a federal government or government contracting environment
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Long-term disability coverage
- 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
- Personal development support
- Accommodation support for disability or religious observance
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