Technical Writer
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Job Description
Technical Writer creating AI-enhanced product, developer, and release documentation for Creatio’s AI CRM platform. Automating Docs as Code workflows with AI, GitLab, VS Code, and Jira.
Responsibilities:
- Create, maintain, and continuously improve technical documentation for Creatio products, including Sales, Marketing, Service, and Studio
- Develop structured user guides, developer documentation, and release-related content for customers, partners, and developers
- Use AI-powered tools to streamline content creation, validation, and maintenance
- Explore and implement AI-assisted workflows to extract, verify, and structure technical information from source code and other product resources
- Work within a Docs as Code environment using VS Code, GitLab, and Jira to manage documentation throughout its lifecycle
- Collaborate with Product Owners, Developers, and Customer Success teams to gather technical information and ensure documentation reflects product functionality
- Identify documentation gaps, anticipate content needs for upcoming product releases, and propose improvements
- Independently manage priorities and documentation deliverables across multiple projects
- Collaborate with a technical writing team consisting of one Team Lead and three Technical Writers
Requirements:
- At least 1 year of experience in technical writing or a related technical content role
- Candidates with other content backgrounds and strong technical understanding are welcome
- Strong interest in AI-powered tools
- Hands-on experience using AI to improve content creation, automation, or documentation workflows
- Excellent technical writing skills
- Ability to communicate complex concepts clearly, concisely, and accurately
- Excellent written English
- Basic understanding of APIs, software development concepts, and technical documentation for developers
- Ability to independently research technical information, manage priorities, and take ownership of deliverables
- Strong attention to detail and analytical thinking
- Effective communication skills for cross-functional collaboration
- Experience with Docs as Code workflows, Git, GitLab, or similar documentation environments is a plus
- Familiarity with VS Code and Jira is a plus
Benefits:
- Clear career paths
- Mentorship opportunities
- Access to continuous learning
- Flexible work arrangements
- Initiatives supporting schedule management, productivity, and personal and professional well-being
- Recognition of achievements and contributions
- Empowerment to make real contributions from day one
- Innovative culture embracing new ideas, modern technologies, and bold thinking
- Competitive compensation and benefits supporting employees and their families
- Rewards package recognizing contributions and commitment
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