Senior Information Developer, Technical Writer
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Job Description
Senior Information Developer creating technical and UX documentation for ELEKS's healthcare insurance automation portal. Establishing documentation processes, templates, and standards while mentoring junior staff.
Responsibilities:
- Understand product requirements and identify publication requirements with minor supervision of senior staff
- Identify the client's writing style and write technical documentation conforming to Microsoft, Apple, and Chicago publication standards
- Estimate documentation development efforts and agree task deadlines with the Project Manager or Head of IDO
- Communicate the status of documentation tasks in progress to ensure timely delivery
- Interview subject matter experts to obtain ongoing project details
- Create documentation templates for various document outputs
- Write and edit interface and procedural documentation, including user guides, installation guides, quick-reference guides, release notes, system configuration guides, and help systems
- Participate in IDO competence development events
- Participate in coaching and mentoring junior staff
Requirements:
- 3+ years of relevant work experience
- Understanding the software documentation specifics
- Deep knowledge of software terminology
- Knowledge of technical documentation development methodology (DDLC) and its interdependence with SDLC
- Experience in setting up documentation processes
- Proven experience in updating documentation according to the existing templates
- Solid experience in creating documentation and templates (if needed) from scratch
- Proven experience in UX writing
- Advanced level of English
Benefits:
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with a low level of bureaucracy
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