Resource Delivery Manager
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Job Description
Resource Delivery Manager at Snowflake managing staffing for professional services across North America. Focused on utilizing resources efficiently and driving best practices for service delivery.
Responsibilities:
- Act as owner of the schedule and booking confirmations
- Discuss active projects and potential new business with Professional Services Management on a regular basis to understand resource demand and requirements and make recommendations based on skills match and availability
- Run weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflict/competing priorities
- Maintain resource schedules in PSA system of record
- Manage collaboration process to borrow and loan resources between regions
- Proactively identify issues for Professional Services management, including developing and distributing reports that monitor utilization (under or over)
- Work with PS management to implement action plans to resolve issues.
- Develop and drive best practices around resourcing across the organization
- Assist with development and implementation of new hire ramp up plans
- Drive PS to meet goals for billable utilization, customer sat, and quality of delivery
- Proactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process.
Requirements:
- 5+ years resource management or project management experience in software solutions industry
- Assertive conflict-resolution and problem-solving skills
- Highly responsive and customer focused
- Clear and concise communication in both written and verbal form
- Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
- Highly detail oriented and able to work autonomously
- Ability to manage multiple tasks and tight deadlines with confidence and ease
- Ability to prioritize and organize workload across multiple groups and time zones
- Bachelor's degree
Benefits:
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
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