Revenue Enablement Manager – Customer Success
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Job Description
Revenue Enablement Manager focusing on Customer Success to scale enablement strategies at Solink. Collaborating with CS leadership to enhance customer outcomes and support initiatives.
Responsibilities:
- Partner with Customer Success leadership to define enablement priorities aligned to retention, adoption, and expansion goals
- Translate CS strategy and quarterly priorities into clear enablement plans and programs
- Identify skill, knowledge and behavior gaps across CS roles and address them through targeted enablement
- Prioritize enablement initiatives that measurably improve productivity and consistency through AI-assisted workflows
- Design and deliver role-based onboarding for Customer Success roles, reducing time-to-productivity
- Build and maintain ongoing enablement programs that support evolving CS motions and customer needs
- Facilitate live and async training sessions that are practical, engaging, and immediately applicable
- Create AI-supported onboarding and learning assets so new hires can produce high-quality customer work faster
- Build, maintain, and operationalize Customer Success playbooks across the full customer lifecycle
- Ensure playbooks are embedded into day-to-day CS workflows and supported by tools and processes
- Enable CS teams on product updates, roadmap context and customer-facing messaging in partnership with Product and Marketing
- Drive consistency in how CS teams engage customers while allowing flexibility
- Own the CS AI enablement approach: define AI workflows, standards, and training
- Support the rollout of new tools, processes, and programs impacting Customer Success
- Measure enablement effectiveness using qualitative feedback and quantitative performance indicators
- Act as a trusted partner to CS leaders and frontline managers
Requirements:
- 3–5 years of experience in Revenue Enablement, Customer Success Enablement, or a related CS role
- Strong understanding of Customer Success motions, metrics and challenges in a B2B SaaS environment
- Experience designing and delivering enablement programs for post-sale teams
- Ability to translate strategy into clear, actionable enablement
- Strong facilitation, communication, and stakeholder management skills
- Data-informed mindset with comfort using metrics to assess effectiveness
- Highly organized, proactive, and comfortable operating in a fast-paced, evolving environment
- Experience enabling or implementing AI-assisted workflows that improve productivity, quality, or consistency
- Comfort building repeatable templates, examples, and prompt packs that help teams produce customer-ready outputs faster
Benefits:
- Fully paid health & dental (no waiting period)
- $500 health spending account
- Monthly reimbursement for fitness, wellness, or mental health programs
- Meaningful equity
- Advancement based on contribution, initiative, and ability to raise the bar
- Clear expectations, honest feedback, and no politics
- Social connection through company events
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