Senior Revenue Operations Analyst/Revenue Operations Manager
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Job Description
Revenue Operations Analyst/Manager optimizing sales and marketing processes at Raintree for efficiency and effectiveness in revenue generation. Collaborating across functions to enhance operational capabilities.
Responsibilities:
- Build relationships with sales, marketing, and other functions to understand business needs and challenges, and collaborate to ensure consistent messaging, smooth handoffs, and attainment of shared goals.
- Act as the voice of sales in cross-functional initiatives, including product commercialization, ensuring excellence in executing on related operational needs.
- Design and implement standardized, efficient workflows for the customer lifecycle, including lead management, opportunity management, forecasting, etc.
- Proactively audit processes, systems, and data to ensure a high level of quality and effectiveness throughout the sales function.
- Manage business improvement projects end-to-end in line with Raintree’s go-to-market approach and data-driven insights.
- Collaborate with the business systems team to design, test, implement, and optimize Raintree’s best-in-class revenue tech stack, and support adoption by sales.
- Creation and maintenance of sales, marketing, and revenue-related reporting and dashboards in the CRM and/or BI platform.
- Analyze metrics to provide insights into revenue, sales funnel effectiveness, and KPIs for executives.
- Maintain high data quality within systems, ensuring accurate reporting and actionable insights.
- Act as subject matter expert on Raintree processes, data, and revenue systems, and hold ownership of resolving related inquiries from salespeople and other Rainees.
- Support deal desk functions by enabling reps on pricing and contract generation tooling, and providing related Tier 1 support.
- Provide tools, training, and documentation to support sales team efficiency and self-sufficiency.
Requirements:
- 3-6 years’ experience in revenue operations, sales operations, business analysis, or a related function
- Strong expertise with Salesforce CRM required; proficiency with other revenue technologies preferred (Hubspot, Outreach, Gong, Chili Piper, Gainsight, etc.)
- Working knowledge of sales, customer experience, and marketing processes and related data; Proficient in MS Excel, Google Sheets, Pigment, or Tableau for analysis
- Excellent verbal & written interpersonal communication skills
- Experience working with multiple cross-functional teams
Benefits:
- Remote Work/Work From Home
- Paid Time Off/11 Paid Holidays/Year-End Holiday Break
- Health, Dental, Vision, HSA/FSA
- 401K with Company Match
- Disability & Life Insurance
- Employee Assistance Program
- Paid Parental Leave
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