Revenue Operations Analyst
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Job Description
Revenue Operations Analyst at Consensus enhancing revenue operations through data integrity and process optimization. Collaborating across teams to support lead-to-renewal journey in a remote environment.
Responsibilities:
- Own and administer the core Client Success technology stack (driven largely in HubSpot), ensuring these systems sync seamlessly with Sales and Marketing tools to maintain a unified revenue engine.
- Partner with leaders across Client Success, Sales, and Marketing to design workflows that ensure a smooth “hand-off” from closed-won deals to onboarding and long-term retention.
- Optimize operations across the entire customer journey, focusing on onboarding and adoption while identifying expansion signals that Sales can act upon.
- Build and maintain dashboards that provide a 360-degree view of the customer, linking CX performance metrics (retention, health) to top-line revenue goals.
- Proactively identify friction points in the customer lifecycle to reduce manual work, improve data hygiene, and automate the “reneal-to-lead” feedback loop.
- Serve as a trusted operational partner, helping all revenue-facing teams work more efficiently through smarter automation and cleaner data.
Requirements:
- A strong understanding of the “leads-to-renewals” journey, including specific expertise in CS metrics (GRR, NRR, NPS) and how they impact company-wide revenue.
- The ability to translate complex business needs into scalable system requirements that don’t just solve a CS problem, but improve the overall revenue process.
- Exceptional analytical skills with a focus on how data moves between different platforms– ensuring no information is lost between Sales and Client Success.
- Proven ability to work across departments and communicate technical solutions to non-technical stakeholders in Sales, Marketing, and Finance.
Benefits:
- Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage.
- Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.
- Secure your future with our 401(k) plan featuring company-matching contributions.
- We offer paid parental leave, so you can prioritize what matters most—your family.
- Enjoy unlimited PTO and 12 company holidays to recharge and refresh.
- Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind.
- Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join.
- Participate in our professional development program to expand your skills and advance your career.
- Make a difference in your community with two paid volunteer days each year at a charity of your choice.
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