Sales Enablement Specialist
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Job Description
Sales Enablement Specialist facilitating operational efficiency between Sales and Technical Product teams at UJV. Troubleshooting real-time challenges and proposing solutions within luxury travel services.
Responsibilities:
- Serve as the primary, high-touch support channel for all sales team operational challenges and requests
- Serve as the primary, high-touch first line of defense for the Sales team swiftly executing complex requests
- Expertly navigate and troubleshoot issues within the Admin (internal booking system) in real-time to diagnose root causes of errors or roadblocks
- Propose, implement, and document immediate solutions with the ultimate goal of removing impediments to closing a sale
- Develop a deep understanding of the AdminUJV underlying business logic, processes, and data flow
- Critically analyze reported issues to accurately define if they are a system bug or a potential new feature/enhancement
- Work closely with the Technical Product Manager to present and justify system change proposals
- Partner with the Technical Product Manager to maintain and continuously refine a seamless and efficient issue reporting and resolution system for the Sales team
- Create and update internal documentation (SOPs, best practices, known issues) to empower the sales team with self-service solutions
Requirements:
- 3+ years in a Sales Enablement, DMC Operations, or Technical Support role within the travel or high-value services industry
- Exceptional critical thinking and problem-solving abilities with a proven track record of finding creative solutions under pressure
- Demonstrated high level of empathy and customer service orientation toward internal stakeholders (Sales Team)
- Strong technical acumen and the ability to rapidly understand and interpret complex administrative system logic
- Native-level proficiency in written and spoken English
- Experience with ticketing systems (e.g., Jira, Front)
- Working knowledge of Google Workspace
Benefits:
- LatAm-based candidates are welcome to apply
- Independent contractor agreement for candidates outside the United States
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