Sales Engineer
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Job Description
Sales Engineer supporting EXFO's Sales and Account Team in promoting testing equipment in the network service provider market. Engaging in customer training and competitive intelligence.
Responsibilities:
- Support EXFO Sales and Account Team by promoting testing equipment into the network service provider market
- Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications
- Develop and deploy customer training curriculum in coordination with Sales Manager and Account Management Team
- Participate in field evaluations to ensure customers are properly trained and tutored on EXFO testing solutions
- Manage aspects of Customer evaluations in close coordination with sales and account manager to ensure product approval
- Respond to RFPs in close coordination with sales manager to provide the best positive response to all technical requirements
- Provide solution proposals and justification to suit customer needs
- Maintain close supportive relationships with focus accounts to ensure smooth acceptance of products
- Provide customized test plans and job aids to ensure smooth acceptance of products
- Provide market interface between Product Management Team and customers by developing and maintaining key relationships at focus accounts
- Advise Product Management Team on product feature/road map to coordinate with upcoming customer requirements
- Provide competitive intelligence – feature set, road map, pricing
Requirements:
- Entry level position with 1 to 3 years of equivalent experience in Telco operator or service provider
- Degree holder/and or equivalent in Telecommunications or Optics
- Knowledge of physical and optical layer technology and applications (OTDR, loss test, dispersion, DWDM, PON and FTTx)
- Knowledge of Protocols technology and applications (SDH, next generation SDH, ATM, Frame Relay, Gigabit Ethernet, Voice over IP, xDSL etc.)
- Ability to travel. Approximately 70% travel required
- Extremely customer-oriented
- Action- and results-driven
- Good judgment
- Highly responsible and courteous
- Excellent communication and interpersonal skills
Benefits:
- Equal opportunity employer
- Creating an inclusive environment for all employees
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