Sales Engineer
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Job Description
Sales Engineer helping Hatch’s AI customer-service platform scope complex integrations and win deals. Owning technical onboarding, implementation, and go-live for enterprise accounts.
Responsibilities:
- Co-own discovery calls with the Account Executive and surface integration requirements
- Own integration discovery covering CRM/system of record, lead source and attribution, scheduling workflows, call center systems, data syncs, webhooks, API access, automation, reporting, and edge cases
- Lead technically complex demos involving third-party integrations
- Scope CRM, lead source, API capabilities and constraints, and overall integration complexity for late-stage deals
- Deliver a written complexity tier after qualification
- Produce the Technical Scope document used as the onboarding blueprint
- Advise the Account Executive on technical risk, feasibility, and pricing implications
- Hand off the Technical Scope to onboarding through a live walkthrough
- Work with the Forward Deployed Engineer and Account Manager to onboard technically complex accounts in approximately 4–8 weeks
- Serve as primary technical owner through go-live
- Participate in post-launch technical health checks
- Maintain a QA checklist for data sync accuracy, integration error monitoring, and scope drift
- Stay current on product updates, integrations, and capability changes
- Build and maintain the integration discovery question set for the sales team
- Work with Operations to monitor integration error rates, onboarding cycle time, and scope accuracy
- Feed customer-environment learnings back to Product and Engineering
- Communicate tradeoffs and send milestone status updates with recommended next steps
Requirements:
- Must be located within the United States
- Experience evaluating APIs and reviewing technical documentation
- Ability to determine integration feasibility and effort
- Knowledge of CRM and system-of-record integrations
- Knowledge of lead source and attribution systems
- Knowledge of scheduling workflows and call center systems
- Knowledge of data syncs, webhooks, and API access
- Knowledge of automation requirements and reporting needs
- Ability to scope CRM, lead source, API capabilities and constraints, and integration complexity
- Ability to produce technical scope documents and complexity tiers
- SQL proficiency sufficient to pull data on deal complexity, onboarding performance, and integration health
- Ability to communicate technical tradeoffs clearly to Sales, customers, Product, and Engineering
- Ability to identify and flag technical risk
- Legally authorized to work in the U.S. (application requirement)
- The role may require employment visa sponsorship; sponsorship need is assessed during application
Benefits:
- Full medical, vision, and dental effective the first day
- Mental health support and services via Modern Health
- 15 days PTO, increasing with 2+ years of tenure
- 12 paid holidays plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Fully remote work across all locations in the US
- Full responsibility for projects from day one
- Collaborative team and dynamic work environment
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