Sales Engineer
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Job Description
Sales Engineer driving innovative AI solutions for higher education institutions. Partnering with Sales to expand customer solutions by leveraging AI chatbot technologies.
Responsibilities:
- Act as a trusted advisor to prospects & Customers, leading deep-dive technical discovery
- Map requirements (especially integration needs) to our product capabilities
- Design clear, value-based paths to success
- Develop and deliver compelling, customized product demonstrations and solution narratives that articulate clear business value and ROI
- Serve as the technical domain expert for Ivy and Ocelot, specializing in AI/NLP/LLM capabilities
- Design and articulate sophisticated integration strategies
- Manage and complete technical RFPs and security questionnaires with precision and clarity
- Work closely with technical and security teams to address SSO, API, and implementation requirements
- Provide critical field feedback to inform the product roadmap and remove deal roadblocks
- Stay current on all platform capabilities, competitive landscape, and industry trends
Requirements:
- 3+ years of SaaS enterprise software Sales Engineering or equivalent strategic technical customer-facing experience
- Deep technical fluency and practical experience with AI, machine learning, or natural language processing technologies
- Significant, practical experience with integration technologies and platforms commonly used in higher education (e.g., APIs, middleware) and strong familiarity with major SIS/LMS/ERP/CRM vendors (e.g., Ellucian, Oracle, Salesforce)
- Proven ability to lead technical discovery, design custom solutions, and build and maintain complex demo environments
- Excellent verbal and written communication skills; ability to make complex technical and value propositions concise, understandable, and compelling
- Strong understanding of SaaS security, data privacy, and integration standards (e.g., APIs, authentication protocols)
- Proven ability to manage multiple priorities and execute in fast-moving sales cycles.
Benefits:
- Competitive benefits
- Employer-matched retirement plans
- Flexible time off
- Supportive environment where your contributions make a difference
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