Senior Sales Engineer
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Job Description
Sales Engineer joining Replicant's Presales team to build AI Agents for customer service. Collaborating across teams to enhance customer interactions using AI technology.
Responsibilities:
- Work closely with the sales team to gather customer requirements
- Own the technical side of the sales process
- Identify technology trends in industry verticals
- Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more
- Review and write API specifications for internal and external stakeholders
- Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality
- Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform
- Analyze conversational data to uncover trends, insights, and areas for automation or improvement
- Translate findings into clear narratives that resonate with business and technical stakeholders
- Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment
- Attend customer meetings and provide technical support to the Account Executives
Requirements:
- 5+ years in a Solutions Engineering or similar customer-facing technical role
- Curiosity about AI and some experience with prompt engineering (formal or self-taught)
- Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)
- Clear written and verbal communication, with an ability to tailor your message
- A collaborative, get-things-done mindset
- A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver
- Bonus: Experience with tools like Salesforce, Zendesk, or working in/with call centers
Benefits:
- In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
- Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
- Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
- Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
- Compensation that matches your impact: competitive salaries in the company you’re helping to build
- Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company
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