Sales Operations Specialist
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Job Description
Sales Operations Specialist at Mighty Networks powering systems and processes for Sales and Customer Success teams. Focused on contract preparation, CRM management, reporting, and invoicing efficiency.
Responsibilities:
- Prepare, review, and process contracts, order forms, and renewal agreements for Sales and Customer Success teams
- Track contract status through the sales and renewal cycle, coordinating with internal stakeholders as needed
- Perform data validation and quality audits within HubSpot across contacts, companies, and deal records
- Support internal user training for Sales and Customer Success teams on HubSpot best practices
- Build and maintain sales and CS dashboards in HubSpot tracking pipeline health, quota attainment, and renewal rates
- Respond to data requests from Sales, CS, and leadership with timely and accurate analysis
- Conduct sales cycle analyses, win/loss reviews, and rep productivity assessments
- Monitor data quality to ensure dashboard accuracy and reliability
- Evaluate current sales and renewal workflows and identify opportunities for automation or standardization
- Implement improvements using HubSpot workflows, sequences, and integrations to streamline the sales/renewal cycle
- Maintain process documentation, playbooks, and SOPs
- Issue and follow up on outstanding invoices via AR management system (Upflow)
- Communicate with customers via email on collections and work with Sales/Customer Success to resolve outstanding balances
Requirements:
- 2–4 years of experience in Sales Operations, Revenue Operations, or a similar role
- Solid hands-on experience with HubSpot CRM — data management, workflows, reporting, and sequences
- An analytical mindset with experience turning data into clear, actionable insights for stakeholders
- Strong attention to detail, particularly when it comes to contracts, data hygiene, and invoicing
- A process-oriented approach — you spot inefficiencies and follow through on fixing them
- Clear written communication skills, especially in cross-functional settings
- Some familiarity with AR or invoicing tools is a plus (we use Upflow)
- Comfortable working autonomously in a remote environment with a high degree of ownership.
Benefits:
- A dynamic, remote-first work culture that values creativity, autonomy, and bold thinking.
- Comprehensive benefits, including health, vision, dental, and paid time off.
- Clear opportunities for professional growth, including leadership pathways and skill development support.
- The chance to shape the future of how communities, creators, and brands thrive online—with the team that’s building what’s next.
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