Sales Operations Specialist
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Job Description
Sales Operations Specialist managing sales, onboarding, support, risk, and marketing operations for RevenueCat’s RC Capital developer financing product. Improving customer acquisition and lifecycle workflows.
Responsibilities:
- Own the RC Capital customer lifecycle end-to-end, including lead evaluation, customer onboarding, live customer support, and operational and risk work
- Review pipeline stages and onboarding processes to ensure opportunities do not fall through the cracks
- Shadow and conduct sales calls, onboarding flows, account reviews, customer calls, and support interactions
- Handle customer queries and disputes, escalating genuine edge cases
- Own inbound and outbound opportunities from screening through onboarding
- Report on funnel size and quality, including funnel composition, speed to close, and stage drop-off
- Contribute to marketing and content initiatives for developer acquisition and retention
- Surface customer needs and operational improvements for roadmap planning
- Run the full sales cycle and collaborate with Sales and Support to acquire new RC Capital leads
- Oversee marketing efforts and track campaign and pipeline performance against targets
- Ship automations and workflow changes to reduce manual support load and improve customer experience
- Implement and refine risk-management strategies across the sales lifecycle
- Contribute customer requests to the Product roadmap
- Serve as a point of contact for Legal, Operations, and Data on partner and regulatory questions
Requirements:
- 3+ years in a client-facing role spanning sales, account management, or customer support, ideally with fintech/payments experience
- 1-2 years of marketing or growth experience running campaigns, producing content, or managing CRM-driven outreach
- Fluency in tracking marketing performance
- Track record of closing and managing a high volume of client relationships
- Ability to operate across ambiguity in client calls, data reviews, and cross-functional planning meetings
- Comfortable with AI tools and building automations
- Strong analytical instincts
- Comfortable working in CRM, support, and analytics tools such as Salesforce, Notion, Linear, Zendesk/Intercom, and Google Analytics or similar
- Excellent written and verbal communication
- Ability to remain calm when resolving disputes or risk issues
- Detail-oriented approach with a bias toward process improvement and documentation
- Ability to work overlapping hours with US timezones
- Nice to have: payment operations, fraud/risk workflows, or compliance-adjacent experience
- Nice to have: exposure to mobile apps or embedded finance industries
Benefits:
- Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
- 10-year window to exercise vested equity options
- Fully remote and flexible work environment
- 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
- $2,000 USD for workspace setup
- $1,000 USD annual stipend for continuous learning
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