Sales Strategy and Operations Manager
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Job Description
Sales strategy manager driving enrollment growth for CareSource’s Military & Veterans healthcare business. Leading analytics, forecasting, field enablement, and cross-functional sales initiatives.
Responsibilities:
- Serve as the primary sales strategy and operations partner for the CareSource Military & Veterans business
- Enable enrollment growth through sales planning, reporting, market insights, field enablement, and cross-functional execution
- Analyze enrollment performance, sales results, competitive activity, and market trends to identify growth opportunities
- Develop and execute market-specific sales strategies, recommendations, and initiatives
- Own sales analytics and reporting, including dashboards, KPI tracking, pipeline management, forecasting, and executive-level performance reporting
- Partner with analytics and business teams to improve data quality, reporting capabilities, and actionable insights
- Lead coordination and implementation of sales initiatives, enrollment campaigns, and retention strategies
- Collaborate with Military Account Representatives and cross-functional partners to prioritize outreach and optimize field execution
- Support annual sales planning, business reviews, and strategic planning through analysis and performance monitoring
- Improve sales processes, CRM utilization, operational workflows, and reporting tools
- Coordinate strategic initiatives across departments, monitor objectives, remove execution barriers, and deliver business priorities
- Identify, implement, and share best practices
- Perform other job-related duties as requested
Requirements:
- Bachelor's degree required; equivalent years of relevant work experience may be accepted in lieu of required education
- Five (5) years in managed care sales, sales operations, business operations, healthcare analytics, or sales strategy required
- Experience developing dashboards, business reviews, and executive presentations required
- Experience leading cross-functional initiatives required
- TRICARE, VA, Medicare, Medicaid, Marketplace, or other government-sponsored healthcare experience preferred
- Military service, veteran status, military spouse, or experience serving military-connected populations preferred
- Highly proficient in Microsoft Office Suite
- Knowledge of Relationship Management tools (CRM) systems
- Strong communication, presentation, analytical, critical listening, and thinking skills
- Ability to interface with and influence external business partners
- Ability to mentor and train
- Ability to work independently and within a team environment
- Broad knowledge of healthcare, products, and sales
- Knowledge of time and territory management
- Ability to interact effectively with stakeholders and external partners at all organizational levels
- Understanding of business economics and financial resources
- Ability to identify business problems, assess solutions, and understand business partner needs
- Ability to prioritize and adapt in a regulated environment
- Valid driver's license, vehicle, and verifiable insurance required; satisfactory driver's license record check required
- Annual Influenza vaccination required during Influenza season, with vaccination completed within 30 days of hire for employees hired during the season
- Must reside in the assigned work territory
Benefits:
- Bonus tied to company and individual performance
- Comprehensive total rewards package
- Influenza vaccination requirement and continued-employment support
- Reasonable accommodations for disabilities, medical conditions, and sincerely held religious beliefs
- Flexible hours, including possible evenings and weekends
- Up to 15% occasional travel
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