Sales Support Account Manager, Customer Success
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Job Description
Sales Support Account Manager focusing on building customer relationships and ensuring success in online education. Working within a sales team and managing existing accounts to drive revenue growth.
Responsibilities:
- works within the FlexPoint sales team, managing existing customer accounts
- focusing on relationship-building, consultative strategies to encourage successful customer partnerships, and revenue growth
- supports customers’ needs with grit, problem-solving abilities, creativity, enthusiasm, and care
- collaborates with the FlexPoint Sales Account Managers and the FlexPoint Sales Support Managers, Implementation
- maintain exceptional and thorough communication with customers at every stage of pre- and post-sale
- fielding questions and issues, exploring solutions, options and ideas for customer success and growth
- effectively and efficiently establish and foster client relationships through virtual, in person and written methods
- lead consultative discussions with existing clients; recommend products and services
- assist and lead elements of customer and product implementation
- regular evaluation and consultation with customers regarding their program’s usage of products and services
- facilitate program usage data within FlexPoint and customers
- possess industry-wide knowledge of online, blended and brick-and-mortar education
- regularly follow up with customers to gauge satisfaction to strengthen relationships and ensure retention
- proactively anticipate customer needs and appropriately intervene to mitigate customer issues
- document and track sales activities and communications in FlexPoint systems
- strategically advocate current customer needs to leadership and display empathy to current customers
- deliver sales presentations with confidence, influence, and enthusiasm
- work cooperatively with other FlexPoint resources and teams
Requirements:
- Bachelor’s degree, preferably in Education, Business, Communication, Marketing, or related field.
- Five (5) years’ experience in Education Leadership, Education Management, Education Administration, Product Implementation, Customer Service, Business, and/or Sales.
- Experience with presentation design and delivery, including large group facilitation, preferred.
- Experience engaged with PK-12 online courseware, preferred.
- Experience utilizing Salesforce technology, preferred.
Benefits:
- competitive salaries
- a well-rounded benefits package
- generous paid time off (including 25 holidays, vacation, and sick leave)
- professional development opportunities
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