Sales Support Engineer
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Job Description
Sales Support Engineer supporting BAS controls and collaborating with System Integrators and customers. Assisting with product training, demonstrations, and new technology adoption within the HVAC industry.
Responsibilities:
- Support our network of System Integrators and End-User customers
- Engage in various types of support activities including New Product Introductions
- Conduct tech focused sessions/webinars/lunch n learns
- Support new customer onboardings
- Attend industry trade shows
- Provide product feature demonstrations
- Deliver supplemental product training
- Support projects adopting new technology for the first time
- Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations
Requirements:
- Exceptional knowledge and understanding of the Tridium Niagara Framework
- A solid fundamental understanding of HVAC systems
- Ability to think logically and write programs for HVAC control
- Have a knack for explaining often though as complicated topics in layman's terms
- Fundamental understanding of protocols such as BACnet, Modbus, Lonworks
- Fundamental understanding of MSTP and IP networking
- Experience with IoT integrations and APIs
- Ability to write code in computer programming languages such as Python, Java, C++
- Advanced understanding of IP networking
- Experience with Linux and or Docker/Containers
Benefits:
- health care
- dental coverage
- vision plans
- 401K benefits
- commissions/incentive compensation
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