Sales Support Representative
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Job Description
Sales Support Representative managing customer inquiries and assisting with sales leads in Costa Rica. Engaging with internal departments for effective customer service.
Responsibilities:
- Answer and respond to incoming calls from customers and sales associates, working to resolve questions and problems independently.
- Provide basic technical support and act as a liaison between the customer, internal departments and software vendors.
- Compile and distribute membership packets to prospective customers, and then review them upon return for completeness and accuracy.
- Perform routine account maintenance including name and address changes, subscriber codes, product activations and cancellations.
- Perform data entry, compile data reports and special projects.
Requirements:
- 1-2 years of experience in a call center, sales, product support, or clerical/administrative work.
- Collaborative customer service skills, including attentive listening skills and the ability to articulate customer wants/needs and interact with individuals at all levels, both internally and externally.
Benefits:
- Customer Service Support Representatives are tasked with managing various touch points of the customer experience life cycle.
- Flexible to work independently and as a team player to resolve issues.
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