Sales Support Specialist
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Job Description
Sales Support Specialist supporting ABB’s electrification products through technical solutions, documentation, CRM, and customer issue resolution. Developing new business opportunities across the U.S. market.
Responsibilities:
- Support the Sales organization and customers throughout the sales process.
- Adapt ABB’s products with customer applications to meet customer requirements/specifications.
- Select optimized products and technology for adaptation.
- Prepare relevant documentation.
- Serve as a key technical resource for the assigned area.
- Identify and cultivate new business opportunities by proactively prospecting and networking.
- Offer technical advice and solutions on inquiries from customers, channels, and Sales Specialists about ABB products, systems, and applications.
- Coordinate with Sales, Operations, Supply Chain Management, and other internal and/or external teams to resolve customer issues.
- Maintain and organize customer data, update contact details, and log interactions inside the Salesforce CRM.
- Maintain proactive communication with the sales team and other internal functions, providing relevant information to ensure customer satisfaction.
Requirements:
- 5+ years of experience in electrical industry strongly preferred
- Bachelors degree in Electrical or Mechanical engineering or related field
- Customer-focused mindset with proven ability to respond quickly to customer needs.
- Strong oral, written communication skills and presentation skills.
- Professional fluency in English required.
- Conversational or proficiency in Spanish a strong plus.
- Excellent interpersonal skills.
- Strong technical application, take-off, and proposal development skills desired.
- Ability to utilize analytical software and sales tools preferred.
- Ability and willingness to possess and maintain a valid driver's license.
- Ability to travel 5-10% as needed.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
Benefits:
- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions.
- Salaried exempt positions are provided vacation under a permissive time away policy.
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