Salesforce Project Manager
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Job Description
Salesforce Project Manager managing Salesforce initiatives at Sharecare. Leading implementations and driving business adoption for enhanced customer experience.
Responsibilities:
- Lead and grow Salesforce implementations and execution roadmap
- Oversee end-to-end Salesforce Sales Cloud implementations and connected infrastructure solutions
- Gather scalable Salesforce capability requirements by collaborating with key stakeholders to define scope, timelines, dependencies, risks, success metrics, and prioritization
- Manage the software update testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
- Create and maintain documentation on processes, policies, configuration, and governance
- Drive business adoption by facilitating requirements, host user enablement sessions, develop visuals and communication tools
- Use an Agile approach for tracking identified system roadmap planning and problems through resolution
- Assess internal user satisfaction and concerns and act as technical support for all Salesforce initiatives reported by the business
- Be readily-available and willing to ‘roll up your sleeves’ to get things done and enable the sales team for success
Requirements:
- Bachelor’s/Postgraduate degree, a professional qualification, or equivalent experience
- 3-5 years of total professional experience and/or relevant internships
- Proven experience managing Salesforce implementations including integrations and/or migrations
- Salesforce certifications strongly preferred (Salesforce Certified Administrator, Advanced Admin, Sales/Service Cloud Consultant)
- Technical project administration skills
- Data-driven mindset with the ability to translate technical details into clear, actionable insights
- Excellent communication and stakeholder management abilities
- Understanding of relational databases and data integration tools
Benefits:
- Equal Opportunity Employer
- E-Verify user
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