Salesforce Manager
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Job Description
Salesforce Manager overseeing the RMI Salesforce ecosystem while collaborating with Development and Engagement teams. Responsible for driving CRM strategy and system optimization.
Responsibilities:
- Own the Salesforce ecosystem, including strategic roadmap planning aligned with organizational goals
- Support portfolio level goals in line with internal client team norms and operational plans
- Serve as senior technical lead for Salesforce and associated platforms
- Partner with leadership and stakeholders to identify, prioritize, and deliver system enhancements
- Lead end-to-end project management for all Salesforce enhancements
- Lead governance and steering committee processes to guide platform evolution
- Drive Salesforce adoption, data quality improvements, and business process optimization
- Develop documentation, business processes, best practices, and user training programs
- Oversee platform maintenance, releases, storage management, and license optimization
- Ensure system reliability, data integrity, and security
- Provide advanced user support and troubleshoot complex technical issues
- Manage vendor relationships and contracts related to Salesforce and connected tools
- Design and maintain internal CRM dashboards and reports
- Manage data feeds and integrations for business intelligence and data analysis projects
- Develop Salesforce integration strategy in collaboration with the Data Engineering team
- Act as the technical bridge between IT, Programs, Development, Communications, Finance, and People teams
Requirements:
- Bachelor’s degree or equivalent experience
- 5+ years of Salesforce administration experience
- Demonstrated experience owning CRM strategy and driving user adoption
- Strong expertise in Salesforce configuration, customization, and reporting
- Experience designing and supporting enterprise system integrations
- Workday implementation and integration experience (Studio, EIB, Core Connectors)
- Experience with building API calls to Salesforce and Marketing Cloud
- Proficiency with scripting/ coding languages including Apex, and R
- Experience with Azure Blob or similar cloud storage technology, Cyberduck or similar SFTP tool, SOQL, MySQL or similar database technologies.
- Proven project leadership and cross-functional collaboration skills
- Strong analytical, documentation, and communication abilities
- Experience working with and managing vendors and contractors.
Benefits:
- Medical, dental, vision insurance
- 403b retirement match with immediate vesting
- Group life, AD&D, and short- and long-term disability
- Optional voluntary life, AD&D and accident plans
- Health savings or flexible spending accounts
- Fertility and hormonal health support
- Mental health and wellness support
- Comprehensive leaves of absence (including generous parental leave)
- Generous paid time off and sick leave
- Paid sabbatical leave
- Regional holidays with at least one extended break in each geography
- Work from home and home technology allowances
- Learning & development opportunities (LinkedIn Learning and an annual individual professional development budget)
- Potential for bonuses and merit increases
- Discount marketplace (gym memberships, pet insurance, etc.)
- Hybrid / remote work options
- Team retreats and geographic meetups
- Rewards and recognition programs
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