Salesforce Support Engineer
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Job Description
Salesforce Support Engineer providing front-line technical support for amplo's Salesforce platform. Collaborating with customers and internal teams to resolve complex technical issues.
Responsibilities:
- Provide best-in-class front-line support to amplo customers, uncovering the root of customer pain points and ensuring timely and effective resolution of issues.
- Serve as a subject matter expert for amplo and Salesforce functionality and best practices, offering holistic solutions aligned with business needs.
- Investigate and reproduce technical issues, acting as the liaison between customers and engineering teams when necessary.
- Document and communicate solutions effectively, including creating knowledge base articles, training materials, and process documentation.
- Collaborate cross-functionally with Customer Success, Product, Engineering, and Sales teams to support customers and operational goals.
- Support release management by testing new features, updates, and integrations prior to deployment.
Requirements:
- Salesforce Admin Certification required
- 3-5 years of experience in a Salesforce Admin and/or Customer Support role, ideally on a B2B SaaS team.
- Experience in an early-stage scaling SaaS startup environment.
- Strong knowledge of Salesforce platform capabilities, including security, automation, and reporting.
- Proven experience supporting customer communication, ideally in a client-facing or technical support capacity.
- Excellent verbal and written communication skills with a customer-centric mindset. Strong problem-solving and troubleshooting abilities with keen attention to detail.
Benefits:
- Remote-first environment and ability to work anywhere in the United States within 3 hours of EST
- Meaningful work-life balance with an UPTO policy and 13 paid company holidays
- A whole person approach to taking care of you with medical, vision, dental, disability, and life benefits + annual wellness stipend
- 401(k) with employer match + safe harbor vesting
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