Screening Clerks – Bilingual/Unilingual
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Job Description
Screening Clerk managing registration documentation at The College of Early Childhood Educators. Responsibilities include tracking correspondence, reviewing documents, and responding to inquiries.
Responsibilities:
- Recevoir, examiner et effectuer le suivi de toute la correspondance (télécopies, courrier, courriels) reçue par le service
- Examiner la correspondance pour s'assurer qu'elle est complète avant de la soumettre pour traitement ultérieur
- Assurer le suivi de toute la correspondance reçue; organiser la correspondance et la remettre à l'employé(e) à qui elle a été attribuée
- Répondre aux demandes et aux questions des membres ou des demandeurs et résoudre les problèmes
- Assurer un suivi rapide de tous les dossiers en suspens/incomplets afin de garantir une résolution rapide des problèmes
- Effectuer d’autres tâches au besoin
Requirements:
- Programme collégial de deux ou trois ans
- Bilingue (anglais/français : niveau C1 du CECRL) (requis)
- De une à trois années d’expérience dans des fonctions similaires
- Connaissance du secteur et des politiques et processus d’inscription de l’Ordre
- Connaissance des logiciels de bureautique/administratifs (Excel, Word, Outlook)
- Aptitudes à la communication verbale et pour le service à la clientèle afin de répondre aux demandes de renseignements et fournir des informations de manière claire et professionnelle
- Compétences en communication écrite pour répondre aux demandes des membres ou des demandeurs
- Souci du détail pour trier un grand nombre de documents et naviguer entre plusieurs bases de données et trouver des informations
- Sens de l'organisation et compétences en gestion du temps pour gérer un volume important de demandes d’inscription et respecter les délais de traitement et les échéances
Benefits:
- Environnement de travail principalement à distance
- Rémunération compétitive
- Mesures d'accommodement
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