Senior Account Executive – Virtual Agent
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Job Description
Senior Account Executive role focusing on fostering customer relationships and driving adoption of Virtual Agents at ServiceTitan. Requires sales experience and understanding of AI solutions.
Responsibilities:
- Foster & build relationships with Enterprise and Strategic customers pre and post-sale.
- Outreach to educate customers on Virtual Agents.
- Leading discovery calls, collecting requirements, conducting product demonstrations.
- Negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization.
- Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs.
- Become the voice of the customer and work with Product Management to incorporate customer feedback.
- Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts.
- Track and measure business impact and report out to cross-functional stakeholders.
Requirements:
- ~5-6 years of experience in sales, account management, and/or solution engineering roles.
- Proven ability to manage both Enterprise and Franchise level initiatives.
- Understanding of SaaS subscription models preferred (connection to the home services industry a plus).
- Experience qualifying, sourcing, up-selling, demoing, negotiating, closing, onboarding, supporting, collecting feedback/requirements, relationship building and communicating value proposition.
- Technical expertise in product demonstrations and post sale troubleshooting, configuration, and explaining periodic return on investment.
- Ability/experience being in a quota driven environment.
- Creativity and ability to run with minimal direction in an ambiguous environment.
- Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions.
Benefits:
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program.
- Leadership training for Titans at all levels.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
- FSA and HSA.
- 401k match.
- Telehealth options including memberships to One Medical.
- Parental leave and support.
- Up to $20k in fertility services (i.e. IUI and IVF).
- Surrogacy and adoption reimbursement.
- On demand maternity support through Maven Maternity.
- Free breast milk shipping through Maven Milk.
- Pet insurance.
- Legal advisory services.
- Financial planning tools.
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