Senior Analyst – Trainer
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Job Description
Senior Analyst/Trainer focused on end-user training and support within PAM Health's systems. Responsible for promoting consistent adoption and high-quality patient care through effective training.
Responsibilities:
- Develops a strong understanding of clinical and operational workflows and how those workflows are supported within the electronic health record and related systems.
- Provides end-user training, coaching, and support for WellSky and other assigned applications, with focused training for providers, nurses, and other clinical staff.
- Creates, maintains, and updates training materials, quick-reference guides, workflow documentation, tip sheets, and other learning resources.
- Designs role-based curriculum, lesson plans, competency-based learning paths, and training programs that align with operational workflows, system functionality, and the needs of providers, nurses, and other end users.
- Conducts classroom, virtual, one-on-one, elbow-to-elbow, and go-live support training for new hires, existing staff, system upgrades, workflow changes, and process improvement initiatives.
- Partners with clinical leaders, operational stakeholders, application analysts, and IT teams to identify training needs, workflow gaps, adoption barriers, and opportunities for improvement.
Requirements:
- Associate degree required; bachelor’s degree in healthcare, information technology, education, clinical informatics, nursing, business, or a related field preferred.
- Minimum of three to five years of relevant experience in healthcare operations, clinical systems training, EHR support, clinical informatics, application analysis, or a related role preferred.
- Experience with WellSky strongly preferred.
- Experience training providers, nurses, and interdisciplinary clinical teams is highly desired.
- Prior experience supporting or training users in an electronic health record or healthcare technology environment.
- Experience developing training materials, documenting workflows, and delivering training to diverse audiences with varying technical skill levels.
- Experience working with providers, nurses, and clinical leaders to support effective system adoption and workflow standardization.
- Experience performing business analysis activities, including requirements gathering, workflow analysis, process documentation, gap analysis, and translating business needs into system or training recommendations.
- Familiarity with asynchronous learning tools and platforms, such as Amplify.
Benefits:
- Health insurance
- Generous paid benefit time
- Opportunities for professional growth through our Education Advancement Program
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